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IMPORTANT: For credit card payments, please contact our support line to manually process your payment.
IMPORTANT: For credit card payments, please contact our support line to manually process your payment.


How can I return my order or items?

We accept the return of a product that is not used, non-customized of up to 7 days from the receipt of the order. Returns after 7 days are not accepted. Items must be returned unused, in original packaging. Custom-built products special options or built-to-order products cannot be canceled or returned as these will be custom-built to order specifically for you. You will be sent a Special Order disclaimer to approve if your equipment is non-returnable.   We cannot accept returns of used or damaged equipment.  

Refusal of a damaged shipment is not considered a return, please refuse any shipment that arrives with unacceptable damage.

Return shipping should be paid by the buyer unless it is refused due to damage. If your product arrived crated, it must be returned crated to ensure that it arrives safely. Free shipping offers do not apply to return shipping. Performance issues must be remedied through a warranty and shall not be used as a basis for non-payment. All equipment should be inspected for damage and if the damage is found, refuse it.

How can I exchange my order or items?

If you would like to exchange your order or items, we recommend returning your original order or items and placing a new order to avoid exchanging items selling out.

Return process:

  1. You let us know that you would like to make a return.

  2. We provide you with a Return Authorization (RA) Number and the warehouse address where the item will be restocked.

  3. You ship the product back in its original packaging along with the RA number written on the shipment

  4. The item arrives in the warehouse and is inspected upon arrival

  5. You are refunded back to the original payment method used to make your purchase

You will be refunded your product purchase price minus the original shipping cost and the restocking fee which can range from 10 - 35% depending on the product purchased

Special Order and Built-to-Order Equipment

Special Order or built-to-order items that are not stocked are not returnable as these items will have been made specifically for you. We ask that any buyers be sure of their purchase before they buy, as returns or cancellations would be expensive and impractical. Please take measurements and review the specs of your item before you order.

COM (change of mind) Return Policy

The product must be unopened and in brand-new condition, with the return to be organized by the customer. Once received and verified to be in the condition specified, the refund is only of the item value minus a 25% - 35% restocking fee (not including initial shipping). An additional return charge, which is the same cost as that of initial shipping, will be deducted from the refund on returns due to a delivery failure caused by customer error. For the health and safety of our staff and other customers, we cannot accept personal-use items returns.

When can I get my refund?

As soon as the returned item is received, a special team will evaluate the item to assess the restocking fee amount. We process refunds within 3-5 business days from the date the item is received.