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Free Domestic Commercial Delivery and Customer Pickup (Warehouse)
We offer FREE delivery of all equipment to businesses located within the 48 contiguous states of America, with the exception of Hawaii, Alaska, Puerto Rico, and Canada.
Free Shipping to Businesses Address
Free Shipping promotions are valid for the 48 States of the United States only and do not apply to shipments to Hawaii, Alaska, Puerto Rico & Canada.
Do you ship to a non-business address?
Yes, we ship to both residential and business addresses.
It is important to note that customers will incur charges for residential addresses and freight accessories.
Below are the rates:
Residential Address: $75
Liftgate Service: $75
Inside Delivery: $50
Limited Access: $50
How to change a delivery address?
Please contact our customer support team to manually update the information. Note, that once the item is shipped we will not be able to update the delivery address.
How many days to receive an order?
We process orders in 1-2 business days, it may take 4-7 days for the package to get delivered depending on the freight company.
Freight Damage
The consignee MUST check the cargo and if any damage is on the pallet, or packaging, refuse the cargo before signing the Bill of lading. If there are any signs of damage or issues with the shipment make sure to note it on the Proof of Delivery (POD).
Freight damages must be reported to us within 48 hours from the receipt date. Make sure to provide type of damage, piece count, model number, and include some pictures when getting in contact with us to claim freight damages.
Freight delivery Incomplete or re-routing
If the carrier cannot complete the delivery for missing contact, wrong address provided, or any other reason, the customer will be charged a 25% restocking fee and all shipping return costs (full pricing quoted by the carriers). If the customer wants to change the delivery address, all the re-routing or re-consignments, storage, and related fees will be charged to the customer.
FRAGILE EQUIPMENT SHIPPING POLICY
Top Restaurant Supplies offers free shipping as a standard service for regular items. However, for fragile equipment, additional charges apply due to the special handling and packaging requirements needed to ensure the safe transportation of delicate items.
Here's a summary of the shipping policy:
Free Shipping: The company provides free shipping for non-fragile or regular items. Customers do not have to pay any shipping fees for these standard shipments.
Additional Charges for Fragile Equipment: For fragile equipment or items that require extra care during transportation, customers will incur additional charges. The fee for handling and shipping fragile items falls within the range of $100 to $200, depending on factors like size, weight, and the extent of fragility.
Reason for Additional Charges: The extra charges are necessary to cover the costs associated with special packaging materials, careful handling, potential insurance, and any other unique requirements to prevent damage to the fragile items during transit.
Customers should be aware of these additional charges and factor them into their purchase decisions when ordering fragile equipment from the company. It's essential to review the specific terms and conditions provided by the company to understand the full details of their shipping policy, including any limitations, restrictions, or exceptions that may apply.
As policies and charges can change over time, customers should check for the most up-to-date information on the company's official website or by directly contacting their customer support before placing an order.
It is important to communicate with our support line if any shipping or delivery issues arise.